Skip disability assistance statement.

Welcome to our website! As we have the ability to list over one million items on our website (our selection changes all of the time), it is not feasible for a company our size to record and playback the descriptions on every item on our website. However, if you have a disability we are here to help you. Please call our disability services phone line at (203) 323-3513 during regular business hours and one of our kind and friendly personal shoppers will help you navigate through our website, help conduct advanced searches, help you choose the item you are looking for with the specifications you are seeking, read you the specifications of any item and consult with you about the products themselves. There is no charge for the help of this personal shopper for anyone with a disability. Finally, your personal shopper will explain our Privacy Policy and Terms of Service, and help you place an order if you so desire.

2.9 | 56 Reviews

36-inch Wide Counter Depth French Door Refrigerator - 24 cu. ft.

Whirlpool WRF954CIHM

Available in 5 Color(s)

Features

  • Auto-Humidity Crispers
  • Stores 30% More in its Class with a Pantry-Inspired Layout
  • The Most Shelf Space in its Class
  • The Most Gallon Door Bins in its Class

Quick Specs

  • Type: Refrigerator
  • Style: Freestanding
  • Has Freezer: Yes
  • Configuration: French Door Refrigerator
  • Width: 35.813"
  • Height: 71.875"
  • Depth: 31.5"
  • Energy Star Rated: Yes
  • Refrigerator Size: 23.8 (cu. ft.)
  • Icemaker: Yes
  • Dispenser: Yes
  • Counter Depth: Yes
  • Sabbath Mode: No
  • WiFi Connected: No

See More

 
Image Feature

Fingerprint Resistant

Resists fingerprints and smudges with steel that easily wipes clean. Available in Black Stainless Steel and Stainless Steel finishes.

Image Feature

Infinity Slide Shelf

Put small items on the sides and large, high-traffic items in the center with an adjustable center pane that slides back and stops at any point to give you the room you need, even if it's just an inch, so you can fit and find it all.

Image Feature

Platter Pocket

Wide, flat items like brownie pans, lasagna and pizza boxes stay tucked out of the way in this space designed to keep them safe from stacking.

Image Feature

In-Door-Ice® Storage

Get an extra full shelf in the refrigerator with an ice bin that's been moved to the door.

Auto-Humidity Crispers Easily store fruits and veggies of all shapes and sizes and help keep them fresh with automatic humidity control.

Stores 30% More in its Class with a Pantry-Inspired Layout Store 30% more in its class with a pantry-inspired layout and features like an infinity slide shelf that help make room for tall items.

FreezeShield Option Helps reduce freezer burn in select items and reduce temperature fluctuations from the automatic defrost cycle with the push of a button.

Deli Drawer with Customizable Temperature Make temperature adjustments based on the refrigerated foods you'd like to store so things like meat, deli items and drinks are kept in their ideal cooling environment.

Features

  • Auto-Humidity Crispers
  • Stores 30% More in its Class with a Pantry-Inspired Layout
  • The Most Shelf Space in its Class
  • The Most Gallon Door Bins in its Class
  • FreezeShield Option
  • Deli Drawer with Customizable Temperature
Dimensions
Cabinet Width 35-5/8 in
Capacity 23-4/5
Cutout Height 72.0 in
Cutout Width 36.0 in
Depth 31-1/2 in
Depth Closed Excluding Handles 28-7/8 in
Depth Closed Including Handles 31-1/2 in
Depth Excluding Doors 24-3/8 in
Depth With Door Open 90 Degree 43-3/4 in
Freezer Volume 6.30 cu. ft.
Height 71-7/8 in
Height To Top Of Cabinet 70-7/8 in
Height To Top Of Door Hinge 71-7/8 in
Refrigerator Volume 17.50 cu. ft.
Width 35-13/16 in
Configuration and Overview
ADA Compliant No
Advance Foam Insulation 99.9% lower Global Warming Potential and Better Energy Performance
CEE Tier Tier I
Counter Depth Yes
Number of Doors 3
Prop 65 CALIFORNIA RESIDENTS ONLY - WARNING: Cancer and Reproductive Harm - www.P65Warnings.ca.gov .
UL UL
Appearance
Cabinet Finish Textured
Door Finish Smooth
Door Style Contour
Handle Color Black Stainless
Handle Material Metal
Handle Type Reach-Through Handle
Hidden Hinge Yes
LCD Touch Screen No
Controls
Air Filter Indicator/Reset Yes
Automatic Defrost Yes
Control Lockout Yes
Door Ajar/Open Alarm Yes
Filter Details
Fresh Flow Air Filter Yes
Produce Preserver No
Water Filter Indicator/Reset Yes
Water Filter Location Interior
Refrigerator Details
Humidity-Controlled Drawers 2 Split-Width
Lighting LED
Number of Interior Shelves 4
Pantry Drawer Yes
Supplementary Containers No
Freezer Details
Door Type Pull-Out
Freezer Number of Shelves 0
Dispenser Details
Dispenser Options Measured/Metered Fill, Control/Child Lock, Favorite Fill, Night Light, Filtered Water
Dispenser Type Exterior Ice and Water
Types of Ice Crushed/Cubed
Icemaker Details
Icemaker Location Refrigerator Door
Certifications
ADA Compliant No
Energy Star® Qualified ENERGY STAR® Certified
Kosher Consumer Friendly Yes
Electrical
Hz 60
Volts 120
Exterior
Door Color Stainless Steel
Door Finish Smooth
Handle Color Stainless Steel
Freezer Compartment
Door Bins Pizza Pocket
Door Type Pull-Out
Freezer Drawer/Basket 1 Full Width Lower Plastic, 1 Full Width Middle Plastic
Freezer Type 2 Tier
Light LED
Shelves No
Filters
Water Filter Part Number EDR2RXD1
Compatibility
Connectivity No
Works With No
Description
Type of Refrigerator French Door
Configuration
Installation Configuration Freestanding
EndecaProps
ProductOutletCategories Refrigerators
Icemaker
Icemaker Factory Installed

Quick Specs


  • Appearance

  • Type: Refrigerator
  • Style: Freestanding
  • Has Freezer: Yes
  • Configuration: French Door Refrigerator

  • Dimensions

  • Width: 35.813"
  • Height: 71.875"
  • Depth: 31.5"

  • Features

  • Energy Star Rated: Yes

  • Capacity

  • Refrigerator Size: 23.8 (cu. ft.)
  • Icemaker: Yes
  • Dispenser: Yes
  • Counter Depth: Yes

  • Extras

  • Sabbath Mode: No
  • WiFi Connected: No

Professional delivery and installation is available for every product we sell. We would be happy to coordinate delivery and installation for you.

Extended warranties are usually very inexpensive and can save you thousands in the future. Some can even cover extra costs that result, such as cost of food that spoils when your fridge dies. It's simple and inexpensive to purchase extended warranties and one of the smartest ways to protect your investment.

Appliances can be large, heavy and expensive. You probably don't have the special tools or expertise needed to fix them in a crisis. If you can spare a few thousand dollars without batting an eyelash for new appliances should they break tomorrow, don't buy a warranty. But if you're like most of us, protect yourself by purchasing inexpensive extended warranties when you buy a new product and save yourself big money in the long run.

2.9 out of 5

44% of reviewers recommend this product.

3 Stars

OK, But not thrilled

James1954 3/20/2019

I bought this brand because I was told by the repair man looking at my broken 3 year old Kenmore that Whirlpool was the best. It fits nice because it is counter deep, but the plastic drawers are warped and the door to access the water filter won't close. I have the temperature set at 36 degrees, but my cheese will get moldy faster than it should.
Originally posted on Whirlpool.com

No, I do not recommend this product

 Incentivized Review

Capacity

 

Design

 

Easeofuse

 

Features

 

Innovation

 

Performance

 

Quality

 

Soundlevels

 

Value

 
5 Stars

Lots of space, Whirlpool durability!

Grimprinter 3/5/2019

Owned this unit for a year now, after a disappointing LG, they tried to fix it three times but I requested my money back and I gotta say Samsung and Lg have too many electronics to go wrong! I went for this Whirlpool due to its simpler features and elegant styling, seems to have more room for us but I do like the auto fill and the small ice cubes, makes them faster than regular size. The look doesn't get old, but the drawers seem a little chincy but serve the purpose, very happy with this unit!
Originally posted on Whirlpool.com

Yes, I recommend this product

 Incentivized Review

Capacity

 

Design

 

Easeofuse

 

Features

 

Innovation

 

Performance

 

Quality

 

Soundlevels

 

Value

 
1 Stars

Not worth the money

jgav351 2/20/2019

For the price of this fridge, it is not worth the money. The ice maker had to be replaced within 13 months and based on the other 3 whirlpool we purchased as a 4 piece appliance suite, this will soon break again. We have had repairs on each of the 4 whirlpool appliances within 13-15 months. Whirlpool will not deal with you after your one year manufacturer warranty is up. There are slight signs of rust on the door already and the words "ice" and "water" and just stickers, not etched into the metal, so they rub off ij a few months. Just poor quality products ans whirlpool definitely does not stand behind their products.
Originally posted on Whirlpool.com

No, I do not recommend this product

Capacity

 

Design

 

Easeofuse

 

Features

 

Innovation

 

Performance

 

Quality

 

Soundlevels

 

Value

 
1 Stars

Regret Purchase

Burned in SC 2/1/2019

My wife and I recently completely remolded our kitchen and included all new appliances. Among the biggest disappointments was this Whirlpool refrigerator. We knew something was wrong when meat stored on the top shelf spoiled within two days. After complaints to Lowe's, they sent a technician to check the problem. He finally ordered a new component for the temperature control, which was installed. Meanwhile we purchased two refrigerator thermometers to keep track of the temperature variations on the various shelves and compartments. At the recommended 37 degrees for the refrigerator, we found a range of around 40 degrees at the top shelf and below 30 degrees for the lower shelves and compartments. The freezer is set for the recommended 0 degrees and thankfully it maintains this temperature. Also there was a plastic door over the water filter which was broken when the refrigerator was delivered. The technician also ordered this part and it was installed but it still did not work. He could not fix it so we were basically told to live with it. I recently read another review of this refrigerator which stated it was "an expensive piece of junk" and I concur. . . . .
Originally posted on Whirlpool.com

No, I do not recommend this product

 Incentivized Review

Capacity

 

Design

 

Easeofuse

 

Features

 

Innovation

 

Performance

 

Quality

 

Soundlevels

 

Value

 
2 Stars

always has a shrill noise and it is brand new

JCJC 12/9/2018

this is a brand new fridge always has a ear piercing shrill noise.
Originally posted on Whirlpool.com

No, I do not recommend this product

Capacity

 

Design

 

Easeofuse

 

Features

 

Innovation

 

Performance

 

Quality

 

Soundlevels

 

Value

 
1 Stars

Terrible.

julridg 11/23/2018

I bought the fridge in November. It was backordered repeatedly until April. We waited 5 months for it. And that was just the beginning... By the end of June, so after using the fridge for only 2 months, the refrigerator started causing problems. It was tripping the circuit breaker repeatedly. We contacted customer service (waited on hold for at least 30 minutes) and the first appointment we could get was 2 weeks away. So we lost all the groceries, plus had to take a day off to wait for service. Unfortunately, the service person was unable to fix it, and needed to order a part. They were scheduled to come back a week or two later. That date was then pushed out another week because they didn't have a repair person available. Our fridge wasn't repaired until mid August. Unacceptable. And we're still not done dealing with this... The day before Thanksgiving, the same problem started up again. Fridge tripped the circuit repeatedly. (It was not overloaded and not the electrical.) We were able to call for an "emergency" service appointment scheduled for Friday (today) between 10-2. It's now 3:10 and no one has showed up. I called the factory service number at 2:05, and I've been on hold for over an hour (and counting...) as I type this. While on hold, I've been calling the regular customer service line and the online chat, and no one is able to help me. Apparently the only way to get in touch with the service company is to call this one number that I've been on hold with for an hour... ridiculous. So another day off of work wasted, and another stressful experience and no one is able to help. Bottom Line: Terrible refrigerator and even worse customer service. Do not buy. (And do not go with Whirlpool.)
Originally posted on Whirlpool.com

No, I do not recommend this product

Capacity

 

Design

 

Easeofuse

 

Features

 

Innovation

 

Performance

 

Quality

 

Soundlevels

 

Value

 
1 Stars

Fridge has had issue from the start

tyler12354 11/19/2018

Fridge worked for a little over a month, the temp readings on the inside of the door then went out and the fridge turned into a giant freezer. Had to wait 2 weeks for parts after the service tech came out the first time. The tech installed 3 sets of components to completely replace the controls. Worked for a day and back to the controls out and fridge into a freezer. Tech was already going to be coming back out because the water tank busted wen it froze. Now he has reordered the controls to try again and will be another 2 weeks without the fridge. Now we wont have a fridge for Thanksgiving......
Originally posted on Whirlpool.com

No, I do not recommend this product

Capacity

 

Design

 

Easeofuse

 

Features

 

Innovation

 

Performance

 

Quality

 

Soundlevels

 

Value

 
1 Stars

Do not buy it's a lemon!

Tclement 11/18/2018

I purchased this item back in November of 2017 for a delivery of February 1, 2018. I should have know when I received a call from whirlpool in December to inform me that the item was back ordered till April that this was a bad sign! However, because our kitchen renovations were taking a little longer and whirlpool offered me a $300 Visa card for the inconvenience I accepted. The refrigerator was working fine until August. I called to tell them that the problems we were expecting was it no longer would make Ice. In September they sent out a repair Mann to fix the ice maker that didn't work so then they sent someone out again at the end of September and he looked at it and replaced one Moreno price that don't work they again had a repair Man out in October the repair company called and spoke directly with a whirlpool service support technician and told them what item to order. When they came back again at the end of October they found out it was again the wrong part! Becoming extremely difficult for me to keep calm since now that is 4 days I've taken out of work to get this refrigerator "fixed" I spoke again with a supervisor and in service and they assured me that they were ordered the right part this time I was very clear and actually questioned them as the part they said i needed was the right door! I asked again are you sure because ithe ice maker is located on the left door! They assured me yes! They made an exception for me and expedited the order to have the door shipped to me in 10 business days! Yes, I received the door within that time however, no surprise to me it's the wrong door! I have now waited since August to get this item fixed to no avail! What a disappointment and how embarrassing for whirlpool! While on hold you will notice how they keep repeating "your satisfaction is our top priority " not sure who they are trying to convince of me or them? I've asked for them to send me a new fridge, at this point unfortunately they will not! They claim I need to give them the opportunity to fix the problem. I ask you whirlpool how many opportunities does it take for you to get it right? Certainly 5 is not enough! With the amount of personal days I've had to take out and work missed, I have paid for this refrigerator twice in time off alone! Completely lost faith in customer service with Whirlpool their supervisor employees clearly are not able execute a simple task of ordering and sending the right products! They should take more time in actually giving service than worries about how to handle dissatisfaction verbally! Completely discouraged!
Originally posted on Whirlpool.com

No, I do not recommend this product

Capacity

 

Design

 

Easeofuse

 

Features

 

Innovation

 

Performance

 

Quality

 

Soundlevels

 

Value

 
4 Stars

Good overall

Heather25 11/7/2018

I had to wait a month but was unable to find a better quality or fit/size for the price.
Originally posted on Whirlpool.com

Yes, I recommend this product

 Incentivized Review

Capacity

 

Design

 

Easeofuse

 

Features

 

Innovation

 

Performance

 

Quality

 

Soundlevels

 

Value

 
1 Stars

Ever since I bought it a year ago we have issues

Pyeka 11/6/2018

The ice machine was totally replaced, the controls inverter was totally replaced. There's water leaking on the bottom shelf all the time which cracked the fridge, they gave me tape to bandage it. The fridge is all moldy... This is a fridge I'm still paying for!
Originally posted on Whirlpool.com

No, I do not recommend this product

Capacity

 

Design

 

Easeofuse

 

Features

 

Innovation

 

Performance

 

Quality

 

Soundlevels

 

Value

 
1 Stars

Stopped working after 4 weeks!

Mykkarp 10/27/2018

Fridge stopped cooling after 4 weeks. We were told there is some internal component that regulates cooling that needed to be replaced. We have to wait 4-6 weeks for the part so we have no working fridge while we wait!
Originally posted on Whirlpool.com

No, I do not recommend this product

 Incentivized Review

Capacity

 

Design

 

Easeofuse

 

Features

 

Innovation

 

Performance

 

Quality

 

Soundlevels

 

Value

 
5 Stars

Nice refrigerator

CKA79 10/24/2018

We just installed this product last week, and so far so good! Simple but great features - especially the sliding shelf for taller objects and the measured fill for water.
Originally posted on Whirlpool.com

Yes, I recommend this product

 Incentivized Review

Capacity

 

Design

 

Easeofuse

 

Features

 

Innovation

 

Performance

 

Quality

 

Soundlevels

 

Value

 
1 Stars

TERRIBLE

Kaley_Dinucci 10/24/2018

We bought the fridge in December of 2016. 6 months after purchase we noticed the fridge was not holding a temperature. We lost all the food that was in the fridge and waited 3 weeks for a new part to come in to the tech can fix it. After the part was received the fridge AGAIN will not hold a temperature 2 months later, AGAIN I lost food, and was unable to use my fridge for 3 weeks because we were waiting for the parts. Not only was this the 2nd time BUT it was during the holidays. I called the warranty company and they had no answer or empathy for this. THEN after this piece was replaced for a 2nd time our ice machine was not making ice. Again, we had to wait weeks for the piece to come in. After the tech came he was able to replace it but it stopped working a week later. The techs themselves have no idea on why the fridge is not working. They even switched the techinan company, which DID NOT WORK. They are shooting in the dark! And today we had to call the company again because the fridge won't hold a temperature, the ice machine won't make any ice and water is not dispensing. I called multiple times when do replacing parts is enough and the entire fridge itself is replaced. Since I've had this fridge it has been nothing more than headaches. I need action to be done. I called the warranty company and they informed e after the 3rd time the lemon law will come in and I will get what my fridge is worth to replace it. By the looks of it, before the dem this as a lemon law it will be worth NOTHING. THIS IS ABSURED.
Originally posted on Whirlpool.com

No, I do not recommend this product

Capacity

 

Design

 

Easeofuse

 

Features

 

Innovation

 

Performance

 

Quality

 

Soundlevels

 

Value

 
5 Stars

Nice Refrigerator

Bostoncooper 10/18/2018

I bought this about a month ago and really like this unit. Love the ice cube size/shape.
Originally posted on Whirlpool.com

Yes, I recommend this product

 Incentivized Review

Capacity

 

Design

 

Easeofuse

 

Features

 

Innovation

 

Performance

 

Quality

 

Soundlevels

 

Value

 
4 Stars

Nice features

Braridon 10/17/2018

Happy with our purchase. The lighting inside of the fridge is really great and I like the size of the ice cubes it produces. The freezer is a bit on the small side but over all this fridge is a great addition to our kitchen. The counter depth really makes it look upgraded. I would say the biggest con is the speed of the water dispenser. Water shoots out very fast causing the water to splash out of your cup.. And the positioning of the water spout is oddly close to the part where your cup pushes for water, causing water to spill on the floor as well. We have not yet used the favorite fill feature
Originally posted on Whirlpool.com

Yes, I recommend this product

 Incentivized Review

Capacity

 

Design

 

Easeofuse

 

Features

 

Innovation

 

Performance

 

Quality

 

Soundlevels

 

Value

 
4 Stars

Excellence Fridge

Nick4474 10/16/2018

I am happy with this fridge bought from Ourr Home & Appliances. They have full variety of fridges to visit. Great Fridge and great service..
Originally posted on Whirlpool.com

Yes, I recommend this product

Capacity

 

Design

 

Easeofuse

 

Features

 

Innovation

 

Performance

 

Quality

 

Soundlevels

 

Value

 
5 Stars

Works Great

cgrieco 10/2/2018

We have had this fridge for 5 months. It works well. I especially like the in door water and ice dispensers. There is a tray that pulls out to hold large containers or tea pots. The ice dispenser is a bit challenging. But once you realize that ice continues to flow after you release the lever you keep from having ice fall on the floor. Just have a little patience and hold the glass under the ice drop until the ice that was already dispensed makes it into the glass. Overall I love this unit.
Originally posted on Whirlpool.com

Yes, I recommend this product

Capacity

 

Design

 

Easeofuse

 

Features

 

Innovation

 

Performance

 

Quality

 

Soundlevels

 

Value

 
2 Stars

Ice maker broken less than 1 month after purchase

aimeem627 10/1/2018

Our ice maker went out. This service guy complained about his hourly rate for 'warranty work' and now we have to wait another week to try and get the part and schedule another service date and miss more work
Originally posted on Whirlpool.com

No, I do not recommend this product

 Incentivized Review

Capacity

 

Design

 

Easeofuse

 

Features

 

Innovation

 

Performance

 

Quality

 

Soundlevels

 

Value

 
1 Stars

Not pleased at all.

KNM3 9/28/2018

DO NOT PURCHASE!!! Notice all the reviews with 4-5 stars only have had their fridge for a month or less. I waited 4 months for this fridge to only be completely disappointed. I got it in April to find out that it wouldn't cool. They did correct it by sending me a second fridge which I received on May 7th. My ice maker stopped working in September. They sent another one and it's doing the exact same thing. Yet again I have to schedule another tech to come take a look at it before anything can be done.
Originally posted on Whirlpool.com

No, I do not recommend this product

Performance

 

Quality

 

Value

 
1 Stars

FRIDGE DIED

JINKY 9/18/2018

I BOUGHT THIS MODEL LESS THAN A YEAR AGO AND IT HAS DIED ,,,WHIRLPOOL HAVE BEEN BRUTALLY UNPROFESSIONAL IN THE HANDLING OF THIS PROBLEM, WE CALL THE CANADA TOLL FREE NUMBER AND END UP IN THE STATES,,,NO ONE CARES,
Originally posted on Whirlpool.com

No, I do not recommend this product

Capacity

 

Design

 

Easeofuse

 

Features

 

Innovation

 

Performance

 

Quality

 

Soundlevels

 

Value

 
1 Stars

Bad Quality & Tech Support

Mirella Mollinedo 9/14/2018

I purchased on Dic 2017 and now it's not working, I am without refrigerator for 2 weeks already, and have to waiit one more week for parts and an technician available on my area. Whirlpool don't care about how you will survive without a refrigerator while they take their time for repairs.
Originally posted on Whirlpool.com

No, I do not recommend this product

Design

 

Easeofuse

 

Features

 

Innovation

 

Performance

 

Quality

 

Soundlevels

 

Value

 
2 Stars

Water dispenser doesn't work!

LIndagail 9/5/2018

This refrigerator was delivered on 5-30-18. The water dispenser had a delay many times before the water came out or it wouldn't come out at all. After 5 service calls and the replacement of several parts, still not fixed. We got a replacement refrigerator 8- 24-18. This one has the SAME problem!!!! I really like the refrigerator, but obviously there is an issue. No need to have repairmen out. They couldn't fix it before. Guessing I will have to get a refund from Lowes and get another brand. I just remodeled my kitchen and ordered ALL Whirlpool appliances! Seems this is the only counter depth offered this size. My model number does not match this one, but it's the SAME one. I can no longer find my model number. I'm so unhappy!!
Originally posted on Whirlpool.com

No, I do not recommend this product

Capacity

 

Design

 

Easeofuse

 

Features

 

Innovation

 

Performance

 

Quality

 

Soundlevels

 

Value

 
4 Stars

Love the ice in the door!

Sue71 8/28/2018

The freezer is much smaller than I am used to, but overall, a great refrigerator!
Originally posted on Whirlpool.com

Yes, I recommend this product

 Incentivized Review

Capacity

 

Design

 

Easeofuse

 

Features

 

Innovation

 

Performance

 

Quality

 

Soundlevels

 

Value

 
4 Stars

Great Refrigerator

KLSpring 8/23/2018

We purchased a couple of months ago and are enjoying this fridge. We actually purchased a Samsung model first, but we just didn't like it. It was basically the same size, but this one feels so much more spacious and accessible. I really like the clean, contemporary design. We had a Subzero that finally died, but just couldn't justify the $9,000.00 for a new one.
Originally posted on Whirlpool.com

Yes, I recommend this product

 Incentivized Review

Capacity

 

Design

 

Easeofuse

 

Features

 

Innovation

 

Performance

 

Quality

 

Soundlevels

 

Value

 
1 Stars

Want to love it but don't waste your money

GRscott 8/19/2018

Third time for the exact same problem. Now I have to reach out to Whirlpool and get them to send a tech out. Then will diagnose what I already know it is. They will order the same part they did last time, wait for it to be delivered to the tech and then schedule the install. Total loss of work is six half days plus no ice for about ten weeks of the ten months we have had this unit. The layout is fantastic but it is a piece of junk that I paid $4000 for. No more Whirlpool for me
Originally posted on Whirlpool.com

No, I do not recommend this product

Capacity

 

Design

 

Easeofuse

 

Features

 

Innovation

 

Performance

 

Quality

 

Soundlevels

 

Value

 
2 Stars

Broken twice in 1.5 years

Bhobday 8/16/2018

Love the size. Hate the quality. We bought this fridge 1.5 years ago and had to have it fixed twice now. The ice makers (both) quit working abd eventually the fridge freezes completely causing it to not cool at all, much like a frozen HVAC unit would do. Repair man says whirlpool is aware of the issue and it is ongoing. However they want customers to pay for the warranty or pay out of pocket. Fortunately they have covered the cost for me both times. But I feel like it's only a matter of time before this happens again. And according to the repair man, it will. Once this happens again we will NOT buy another Whirlpool. We have lost food, time from work and had a lot of inconvenience from this issue. Not having ice in the middle of summer is a huge issue!! Not to mention the drawer in the freezer gets off track every time we open it.
Originally posted on Whirlpool.com

No, I do not recommend this product

Capacity

 

Design

 

Easeofuse

 

Features

 

Innovation

 

Performance

 

Quality

 

Soundlevels

 

Value

 
1 Stars

Prepare to repair

BB18 8/12/2018

I bought this refregirator or a similar model 3 years ago because I wanted something reliable. A little over a year later the ice maker stopped working. The company told me you have to replace the part and you shouldv'e bought the warrenty. Now almost 3 years since I bought it we woke up one morning and the only thing that works is the light. I called a repair man he told me the control board in the back is dead and has to be replaced. $500 not to mention the food I threw away and the inconvinous. DONT BUY AWHIRLPOOL REFREGERATOR.
Originally posted on Whirlpool.com

No, I do not recommend this product

Capacity

 

Easeofuse

 

Features

 

Performance

 

Quality

 

Soundlevels

 

Value

 
5 Stars

Elegant and functional

Skunk 8/7/2018

Love the style and performance of this counter debt refrigerator. Matches our other Whirlpool appliances that are 2 years old. Bought through Lowes and took several weeks to deliver. Plenty of space ...
Originally posted on Whirlpool.com

Yes, I recommend this product

 Incentivized Review

Capacity

 

Design

 

Easeofuse

 

Features

 

Innovation

 

Performance

 

Quality

 

Soundlevels

 

Value

 
1 Stars

Not Happy!

Regretful Customer 7/23/2018

Purchased this fridge in Black stainless with matching slide-in Gas Range and Dishwasher, (tried to buy matching 30" Range Hood in Black Stainless, but availability date was constantly bumped into perpetuity).... Fridge arrived, (Purchased through The Brick-Belleville), delivery guy's were great, and delivery was on time. Unpacked fridge, followed instruction's to a "T", lights came on, the compressor was running, all good, except...NO COLD AIR IN FRIDGE OR FREEZER...left running for 24 hour's, still nothing. Fortunately we bought the extended warranty through the Brick, so they came and picked up, dropped off a loaner fridge and now we wait...3-4 week's as black stainless is special order...should of read warnings about this model more closely on other website's...and as others have said, the depth is almost identical to the regular model, "Non-Counter depth-standard size".
Originally posted on Whirlpool.com

No, I do not recommend this product

Capacity

 

Design

 

Easeofuse

 

Features

 

Innovation

 

Performance

 

Quality

 

Soundlevels

 

Value

 
5 Stars

Great Refrigerator

JMiracle 7/16/2018

Just really great features. Slide out shelf and access to water filter. The ultimate test will come in ten years to see if it is still working?
Originally posted on Whirlpool.com

Yes, I recommend this product

 Incentivized Review

Capacity

 

Design

 

Easeofuse

 

Features

 

Innovation

 

Performance

 

Quality

 

Soundlevels

 

Value

 
3 Stars

Ice make quit

Cainan 7/1/2018

Got this Fridge during a Black Friday sale at Home Depot. Loved it, however after only six months icemaker stopped working. After reading reviews, I concur this is a common problem. I hope Whirlpool steps up and ammends the issue.
Originally posted on Whirlpool.com

No, I do not recommend this product

Capacity

 

Design

 

Easeofuse

 

Features

 

Innovation

 

Performance

 

Quality

 

Soundlevels

 

Value

 
1 Stars

Great space, but terrible product

BarbiePen 6/18/2018

Purchased in December 2016 from Costco with an extended warranty included, and am so lucky it was included. Nothing but trouble since 8-2017 when the door ice maker stopped working and the fridge and freezer were no longer cooling. Lost all of the food in both, not covered by Whirlpool. Had service come out and according to the repairman, he said he had to rig it to make it cool again. He also told me that Whirlpool said there was a recall for this but they did nothing about it. Icemaker was working after, but stopped 6-2018. Had a new ice maker installed and still not working. After 1 hour on the phone with Whirlpool for service they are sending out another repair company for a second opinion(more like a 3rd or 4th). Wonder how an inexpensive fridge would have worked if this one was $3,000.00 Totally disgusted and disappointed with Whirlpool.
Originally posted on Whirlpool.com

No, I do not recommend this product

Capacity

 

Design

 

Easeofuse

 

Features

 

Innovation

 

Performance

 

Quality

 

Soundlevels

 

Value

 
1 Stars

DO NOT BUY

Lpeterson 6/6/2018

Owned for 18 months and the compressor quit. After many complaints I finally got whirlpool to cover the parts only for a new compressor. I had to pay for labor (roughly half the $900) and no warranty given. 6 months later the whole thing died again. I'm replacing. $3,000 down drain. And the ice cubes are small, weak and melt fast. I do not recommend this fridge, despite the functionality.
Originally posted on Whirlpool.com

No, I do not recommend this product

Capacity

 

Design

 

Easeofuse

 

Features

 

Innovation

 

Performance

 

Quality

 

Soundlevels

 

Value

 
1 Stars

Do not buy

EAGLEKAT 5/29/2018

As a mom of 6 I needed a frig w space. The first month this frig was great. Then started making a terrible noise. We had it repaired and still did it. Then they replaced with a new one. We were satisfied up until today about yr later it has stopped cooling. I have lost most of my food and now we are out over 3000 dollars. It has many issues with the cooling system. Whirlpool should recall it.
Originally posted on Whirlpool.com

No, I do not recommend this product

Capacity

 

Design

 

Easeofuse

 

Features

 

Innovation

 

Performance

 

Quality

 

Soundlevels

 

Value

 
1 Stars

Worst fridge ever!

Crisco021 4/23/2018

I bought this fridge in Feb 2017 and after 11 days it quit making ice and quit cooling. After 3 months of constant problems and countless services it was replaced. The new fridge came in May of 2017 and we have constantly had problems and services since then. It has stopped cooling once again. This has been the worst experience ever!
Originally posted on Whirlpool.com

No, I do not recommend this product

Capacity

 

Design

 

Easeofuse

 

Features

 

Innovation

 

Performance

 

Quality

 

Soundlevels

 

Value

 
2 Stars

Almost a great fridge

ttaidapos 4/4/2018

Expect the letters for "Water" and "Ice" to vanish after about 30 days. Which I have found out is not covered by warranty. Cosmetic issues are handled only when reported within 30 days of purchase. This is not something you see on other $3,500 USD fridges. Other than that, probably one of the biggest fridges that is counter depth at 24 cu. ft. Beautiful fridge, ice is in the shape of a small cube, so keep note.
Originally posted on Whirlpool.com

No, I do not recommend this product

 Incentivized Review

Capacity

 

Design

 

Easeofuse

 

Features

 

Innovation

 

Performance

 

Quality

 

Soundlevels

 

Value

 
2 Stars

Potentially Great Actually Fair at Best

CB in WA 4/3/2018

We bought this refrigerator for our new home. It was a last minute replacement for the Kitchenaid version that went out of stock due to manufacturing delays. It looks great and is bigger than most cabinet depth refrigerators. A few weeks after purchase we noticed the refrigerator portion was not cold enough and food was spoiling. We called Albert Lee here in Washington State who sold us the fridge and they arranged for service. The first problem was getting an appointment which took a while then after the tech came out, he determined parts were need that they did not have. The problem had to due with something freezing over and stopping the cold air from entering the fridge. This process and waiting for Whirlpool to deliver the part took months. I had to buy a second compact refrigerator to avoid buying five dollars worth of ice each day. Finally after I called and told them to either fix this thing or get me a new one Whirlpool somehow found the missing part and we were in business after another slight delay getting the tech out to replace the part. We thought we were in good shape till yesterday when the ice maker stopped working. I bought first the Kitchenaid then the Whirlpool refrigerator because I was concerned about reliability on Samsung, LG etc. Turns out we have had more problems and more worry with this purchase than almost anything else we have bought in our lives. I was concerned about the electronic portion so I bought the extended warranty. So far everything that has failed has been the stuff that has been in refrigerators for decades and we have owned this thing for four months. Whirlpool if you ever want me to buy anything you make again this process has to get better. Its not just the unreliable unit but how hard it is to get service in a timely manner. If this was laundry etc we have options, with a refrigerator it completely disrupts our home when it goes out for an extended time. Is this the reason the Kitchenaid model stopped production? I feel I have been taken advantage of after buying an expensive product.
Originally posted on Whirlpool.com

No, I do not recommend this product

Capacity

 

Design

 

Easeofuse

 

Features

 

Innovation

 

Performance

 

Quality

 

Soundlevels

 

Value

 
5 Stars

Storage is great and easy access

joe0624 1/29/2018

I bought this in December for our new home. We love the ease of getting to the for and storage. The Ice that it makes is fantastic. Love the little cubes.
Originally posted on Whirlpool.com

Yes, I recommend this product

 Incentivized Review

Capacity

 

Design

 

Easeofuse

 

Features

 

Innovation

 

Performance

 

Quality

 

Soundlevels

 

Value

 
5 Stars

Our favorite refrigerator so far (best of 7)!

Philip983 1/23/2018

The last decade has seen multiple moves, local and cross country, and a few remodels...so this is the 7th fridge we've had to buy. We've bought really basic models, mid-range and high-end - and this one has been our favorite so far. The interior design is very good, the exterior is easy to keep clean, and the ice maker is tucked nicely into the door and doesn't feel like a big loss of space. We love the interior LED lights, the controls/settings are easy to use, and the doors open without much effort - and the freezer slides nicely. With a counter-depth model, we usually rely on a second fridge. We're pleasantly surprised at how much this one holds, and rarely need to use the backup.
Originally posted on Whirlpool.com

Yes, I recommend this product

 Incentivized Review

Capacity

 

Design

 

Easeofuse

 

Features

 

Innovation

 

Performance

 

Quality

 

Soundlevels

 

Value

 
1 Stars

Beautiful Disaster

KMC1 1/15/2018

We were very excited to find this sleek, spacious, beautiful refrigerator to complete our updated kitchen. We needed a functional and reliable refrigerator /freezer combo and even bought the extended warranty from PC Richards to ensure its place in our household for many years to come. Then it slowly started to disintegrate. I am not exaggerating when I say those beautiful white shelves and drawers that gave us so many options for space started to BREAK APART! A piece of the white plastic edge broke off the crisper bin and pieces of the frame which house the deli compartment and drawers started to break off ! I even found little plastic wheels (resembling lifesaver candies) and plastic screws under the deli bin compartment. The overall result was the drawers don't close on the track properly and it now looks like a toddler put the wobbly drawers in the wrong compartments. I immediately called the service department who came out and said, "The warranty only covers parts that are not made of plastic". THE ENTIRE REFRIGERATOR IS MADE OF PLASTIC !!!!! Also, the lovely stainless finish has developed brown stains on the freezer compartment which resemble rust! Is this even possible?? We have only cleaned this refrigerator with the recommended stainless steel cleaner. The freezer compartment bin squeals like a stuck pig any time you open it. At least it is a warning to step away from the ice cream. PLEASE don't waste your money on this refrigerator!!!!!! As an elementary school teacher, I feel like this should be the last sentence in my book about this Whirlpool fridge: BEWARE what looks beautiful on the outside!
Originally posted on Whirlpool.com

No, I do not recommend this product

Capacity

 

Design

 

Easeofuse

 

Features

 

Innovation

 

Performance

 

Quality

 

Soundlevels

 

Value

 
1 Stars

6 MONTHS , Ice makers not working, no fridge worki

CHOPPERMIKE 12/27/2017

Received April ,May this year and not working! Christmas with out a fridge is very bad, Christmas with out support even worse!
Originally posted on Whirlpool.com

No, I do not recommend this product

Capacity

 

Design

 

Easeofuse

 

Features

 

Innovation

 

Performance

 

Quality

 

Soundlevels

 

Value

 
2 Stars

Good Refrigerator, BUT

AnuShah 12/21/2017

We bought this refrigerator from Home Depot and got it delivered when we moved into our new house in November. After the delivery, we noticed that the top doors were not aligned property, so we called Home Depot delivery back. I was told that since it was out of their delivery period, I would have to call Whirlpool which I did and they sent out a repairman to take a look. Once the repair guy came, he said that there's nothing he can do to align the doors. It'll stay that way because of ice maker, etc. is on that left door. Now, I'm stuck with a brand new fridge that has the doors mis-aligned. I haven't called Home Depot back yet to see if we can get it replaced. When I went to post a review on the Home Depot site, I noticed that they don't sell this model any more. I'm wondering if it's because of this very issue. See attached picture; So, before you buy it, make sure you take this into account.
Originally posted on Whirlpool.com

No, I do not recommend this product

Capacity

 

Design

 

Easeofuse

 

Features

 

Performance

 

Quality

 

Soundlevels

 

Value

 
1 Stars

Whirlpool 36 Wide Counter Depth French Door 24 cu

indaymel 11/30/2017

This is a replacement Whirlpool #WRF954CIHM they sent, a very bad replacement. not a built-in, sticks out 14 inches due to height of 72 inches tall, facing the refrigerator, right hand door don't open easy had to be forced in opening and shutting it clicks. Installation took from 1pm till 6pm Sioux City time due to difficulty of doors. Delivery man called to Omaha on Oct 30 and have not heard ever since. Need #WRF993FIFM 70inches tall which will fit please.. The original Whirlpool #WRF9895DAMO2 we ordered on 7/19/13, shipped 11/15/13 but installed after December. Within 30 days later upper part of refrigerator was replaced, then freezer not working so repair had to be done due not working 4 to 5 times freezer loses cooling capacity. Repair man recommend this refrigerator should be replaced being a junk and that's when we called Whirlpool for replacement. And now!!! More trouble!!! Please correct all these discrepancies....Thank you very much for kind attention on this matter. Problem is 4 years since!!!
Originally posted on Whirlpool.com

No, I do not recommend this product

 Incentivized Review

Capacity

 

Design

 

Easeofuse

 

Features

 

Innovation

 

Performance

 

Quality

 

Soundlevels

 

Value

 
5 Stars

Great refrigerator

Bmalone662 11/15/2017

I bought this about a month ago and it's been great. Freezer is not to big but it gets the job done.
Originally posted on Whirlpool.com

Yes, I recommend this product

 Incentivized Review

Capacity

 

Design

 

Easeofuse

 

Features

 

Innovation

 

Performance

 

Quality

 

Soundlevels

 

Value

 
5 Stars

Great refrigerator

Sarahr81 11/14/2017

We bought this about 2 weeks ago and it's perfect.
Originally posted on Whirlpool.com

Yes, I recommend this product

 Incentivized Review

Capacity

 

Design

 

Easeofuse

 

Features

 

Innovation

 

Performance

 

Quality

 

Soundlevels

 

Value

 
3 Stars

Had it 2 weeks and already have issues

Eaizah 11/7/2017

Have condensation issues with the doors. Left door produces condensation every time I open it it drips water on the floor.
Originally posted on Whirlpool.com

Yes, I recommend this product

 Incentivized Review

Capacity

 

Design

 

Easeofuse

 

Features

 

Innovation

 

Performance

 

Quality

 

Soundlevels

 

Value

 
5 Stars

What the wife wanted.

Genos 11/7/2017

Does exactly what my wife desired. No issues with it at all.
Originally posted on Whirlpool.com

Yes, I recommend this product

 Incentivized Review

Capacity

 

Design

 

Easeofuse

 

Features

 

Innovation

 

Performance

 

Quality

 

Value

 
1 Stars

0 stars if I could

AnnoyedGuy 11/4/2017

I've only owned this fridge a little over a month and it has numerous problems. First the ice and water dispenser don't work. When I initially installed the fridge they worked fine, but have since ceased functioning. Second the vegetables in the drawer near where the cool air comes in are frozen. Third, the meat in the deli drawer is frozen, and the things on the pull out tray above the vegetable drawers are near frozen as well. Fourth, the freezer recently just randomly filled up with frost and ice. I would definitely not recommend buying this fridge, it is possible that I got a lemon but this is a LOT of problems.
Originally posted on Whirlpool.com

No, I do not recommend this product

Capacity

 

Design

 

Easeofuse

 

Features

 

Innovation

 

Performance

 

Quality

 

Soundlevels

 

Value

 
5 Stars

Big improvement over previous model.

10/4/2017

This is a replacement. So far I love the new features. Lighting. More space. Ice bin.
Originally posted on Whirlpool.com

Yes, I recommend this product

Design

 

Easeofuse

 

Features

 

Innovation

 

Performance

 

Quality

 

Soundlevels

 
5 Stars

Great

9/26/2017

I bought this with the purchase of a new home
Originally posted on Whirlpool.com

Yes, I recommend this product

Design

 

Easeofuse

 

Features

 

Innovation

 

Performance

 

Quality

 

Soundlevels